Standard Shipping

  • Our shipments are fulfilled by various local Canadian couriers.  Typical delivery time is 2-6 days.
  • If multiple products are ordered they may ship separately.
  • If your address is deemed “undeliverable” by the postal service and returned to sender, Brio Product Group will refund your order less the shipping fees.  You will be contacted and can place another order if you choose to do so.
  • Because Brio Product Group uses outside services to fulfill orders, we cannot guarantee any shipping speeds.

Same-Day Shipping

  • We offer same-day shipments to customers in the Toronto area.  To be eligible for same-day shipping you must live in the Greater Toronto Area (GTA).
  • Orders must be over $33.25
  • Orders must be placed before 10am EST
  • Orders placed after 10am EST will be delivered the next day (or on Monday if the order is placed on Friday)


    • Please contact our customer service team if you are unhappy with your Brio purchase and would like to return it.  We can be reached via email at