Dear Brio Team,
I purchased your product back on Jan. 18, 2026, I had heard about your clippers from a client of mine who has
a very well trimmed full beard...bordering on a Santa Claus style or David Letterman of recent.
In contrast to my client, I am a practicing dental surgeon who must keep my beard at a fairly short length at all times because I wear a surgical mask all day long.
I have read all the instructions that come with the clippers. I have settled into the 3 or 4 guard length.
When I first tried the clipper, I went with a 5 guard length. Since my previous clipper (Oster Classic 76) finally died after 13+ years, I was conservative and tried a longer length
guard (your 5 or 6) as I was a slightly overgrown Oster #2 blade at that time. As I began the trimming, I was rather taken back by the multiple continued pinches of the hair pulling as it was cutting, It was and is very uncomfortable and disappointing to say the least.
I have made sure the guides are secure, I've set the clipper blade at 1.9 , I have varied the speeds up and down, and it still pulls very uncomfortably at each use.
In contrast to this experience, my previous Oster clippers never caused any level of discomfort, it delivered a comfortable trim EVERY time..
Please be in touch to help me troubleshoot this unexpected problem as I am
on the verge of returning your product and all its accessories for a full refund.
I no longer look forward to trimming my beard because it's very…